Last updated: October 18, 2026
This policy explains delivery arrangements for purchases made through narellea.com by Narellea Brands LLC.
1. Digital products: no physical shipping
Our primary offerings are ebooks and electronically supplied beauty and self-care education materials. Digital products are not shipped by postal mail. Customers normally receive instructions, an electronic delivery link or access information through checkout, an order confirmation, email or another method described on the product page.
2. Access timing
Electronic access is generally arranged after successful payment and any necessary verification. The exact delivery method and any indicated timeframe appear on the product page, at checkout or in order communications. We do not guarantee instantaneous access in every technical circumstance.
3. Missing links and file problems
If you cannot locate your download, check your order confirmation and spam folder. Contact support@narellea.com with your order number if a link is missing, expired, unreadable or not functioning. We will investigate and assist with access or another legally appropriate remedy.
4. Physical products, if offered
For any physical items we may offer, available delivery destinations, shipping charges, carrier options and estimates will be disclosed at checkout where relevant. Estimated delivery dates are not guarantees and may change due to carriers, customs, weather or other circumstances. Shipment tracking may be provided when available.
5. Address issues and delivery problems
For physical orders, customers should check their delivery details. Promptly notify our support team of an address error, missing package or damaged shipment so we can investigate. Your mandatory legal remedies remain unaffected.
6. Returns and refunds
Read the Refund Policy for our 30-day request window and relevant conditions. Do not ship a return to our mailing address unless our team has instructed you to do so.
7. Contact
Legal business name: Narellea Brands LLC
Website: narellea.com
Mailing address: 811 E Lincoln St Apt 1, Gillette, WY 82716-2949, United States
Customer support: support@narellea.com
Legal & privacy: legal@narellea.com
Phone: +1 (937) 829-8724