FAQ

Frequently Asked Questions

What does Narellea sell?

We offer digital ebooks and education guides covering beauty, skincare, daily routines and general self-care topics. Check each product listing for its exact content and format.

How will I receive my purchase?

Digital products are supplied electronically through the access or download method explained at checkout or in your order confirmation. No physical package is shipped for a digital-only order.

What if I cannot open or download my ebook?

Check your confirmation messages and spam folder, then email support@narellea.com with your order number and details about the problem. We will help investigate access or file issues.

Do you offer refunds?

You may request a refund review within 30 days of a digital purchase. Eligibility depends on the circumstances, delivery and applicable consumer law. See our Refund Policy for details.

Are the guides medical advice?

No. They are educational resources about beauty and self-care and do not replace a qualified healthcare or dermatology professional. We cannot promise individual results. See our Disclaimer.

May I share or resell my ebook?

Digital guides are generally licensed for individual personal use. Distribution or resale requires express authorization unless permitted by law. Consult our Terms of Service.