Last updated: October 18, 2026
This Refund Policy applies to orders placed at narellea.com, operated by Narellea Brands LLC. It covers our digital beauty, skincare and self-care guides and any other products expressly offered on the storefront.
1. 30-day refund request period
Customers may contact us within 30 days of purchase to request a refund review for digital products. If physical goods are offered, contact us within 30 days of their delivery to request a return. A request within the review period does not automatically guarantee a refund for successfully supplied digital content; mandatory legal rights remain fully protected.
2. Downloadable ebooks and electronic content
Our primary products are delivered digitally. Depending on the circumstances and laws applicable to your purchase, cancellation and withdrawal rights for digital content may change after you expressly consent to immediate delivery or access. We evaluate digital refund requests individually and will provide refunds or other appropriate remedies when legally required, including for undelivered, defective, inaccessible or materially misdescribed content.
3. Trouble accessing your purchase
If a download link is missing, a file cannot be opened, or the product delivered does not match its description, email support@narellea.com with your order number, the email used at checkout, and a description of the issue. We will review the problem and work toward an appropriate resolution.
4. Physical goods, where applicable
If we offer physical goods, eligible unused goods generally should be returned in their original condition and packaging. Hygiene-sensitive goods may be subject to restrictions once opened, except where prohibited by law or where goods are faulty. We will provide any return authorization and shipping instructions. Do not mail a return to our correspondence address without prior instructions.
5. Refund method and timing
Approved refunds are usually issued to the original payment method. Processing times vary by bank and payment processor. Return shipping responsibility, if relevant, will be explained consistently with applicable consumer law.
6. Statutory rights
Nothing in this policy limits remedies or cancellation rights that cannot lawfully be excluded in your country or state.
7. Contact
Legal business name: Narellea Brands LLC
Website: narellea.com
Mailing address: 811 E Lincoln St Apt 1, Gillette, WY 82716-2949, United States
Customer support: support@narellea.com
Legal & privacy: legal@narellea.com
Phone: +1 (937) 829-8724